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Support

Contact Us

For product warranty and service issues, please call 1-800-448-4639 (weekdays 9 to 5:30 Eastern).

For Timex.ca order questions and support, please call 1-888-727-2931 or email custservca@timex.com.

Please click here to find an instruction manual or view one of our how-to videos on YouTube.

Can you tell me what it will cost to repair my watch that is no longer under warranty?

Repair charges vary depending upon the style, age, and condition of the watch.

How long does it normally take to get my watch back?

Approximately 2-4 weeks.

My watch failed within the first year after I bought it, will I have to pay for repairs?

In most cases, problems with your watch in the first year will be covered by the terms of Timex's limited warranty. You will not have to pay for repairs to your watch that are covered by the warranty. There is, however, a $12 + taxes charge to cover postage and handling as specified in the warranty.

My watch needs repair. Should I remove the strap before sending?

Your watch may be replaced with a similar model. If you have customized the strap or affixed a different type of strap, you may want to remove it before sending.

My watch is sentimental. Should I send it for repair?

Never send sentimental or engraved items for repair as your watch could be replaced and the original may not be returned to you.

Can you explain your repair or replace policy for warranty service?

As stated in the limited warranty, Timex may repair your watch by installing new or reconditioned and inspected components or replace your watch with an identical or similar model.

Where can I find replacement watch straps?

Replacement watch straps for your Timex watch are available at Timex.ca on the Straps page. If you are having difficulty finding your strap, you can also order one by calling our Customer Service Department at 1-888-727-2931. Orders must be placed using a credit card or debit card. Your strap will typically arrive 7-10 working days from the date of your order.

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