TIMEX Group Canada, Inc. (together with its parent, subsidiary and other affiliated companies "Timex" or "we") are pleased to advise you of our practices regarding any personal information we might collect when you visit our website.

At Timex, we take the issue of safeguarding privacy seriously and are committed to protecting the confidentiality and security of the personal information entrusted to us. Our Privacy Policy has been designed to comply with Canada's Personal Information Protection and Electronic Documents Act and other applicable federal and provincial privacy laws relating to the protection of personal information (collectively, "Privacy Legislation"). All of our employees, contractors, consultants, agents and third party service providers are bound to comply with this Privacy Policy. By using our website and/or making online purchases of Timex products and services, you are consenting to the collection and use of information as is outlined in this Privacy Policy.

Other websites that may be linked to/from the website may have different policies. You should review the policies on these other websites to understand their policies and practices.


When you register for an account or choose to buy products or services on our website, you may be asked to provide certain "personal information" (as defined under Privacy Legislation) about yourself, including your name, email address, mailing address, phone number, postal code, language preferences, credit card information and other contact information. We may also collect personal information from you when you complete an entry form to participate in a contest, ballot, promotion or survey, whether online or at an in-store event, by signing up for our newsletter (if any), by communicating with us by telephone, e-mail, in-store or otherwise, or by introducing or posting any text, image, video, audio, or any information, content or other materials through any of Timex social networking websites and web pages such as Facebook, Twitter or YouTube.

This information will only be used for identification purposes, to facilitate purchase transactions, improve user experience, manage customer-business relations and provide the high level of service our customers have come to expect. We only collect personal information necessary to provide you with the products and services requested.

Timex does not disclose any non-public personal information about prospective, existing or former customers or users to anyone, except as permitted by law and regulation, as authorized by the relevant individual in writing or in accordance with this Privacy Policy. We may share your personal information with third party service providers located in Canada and the United States. For example, we may use service providers to send email or other communications, analyze the effectiveness of our website, operate certain features of our website and process payments for goods and services. Personal information collected on the website may also be disclosed or transferred to a purchaser of all or some of Timex's assets or business.

We only share your information with third parties for completion of the above uses, and any third party's use must adhere to this Privacy Policy and all applicable laws. We do not authorize third parties to use or disclose personal information for their own marketing or any other purposes without your express consent.


We employ organizational, physical and technological safeguards to restrict access to non-public personal information about customers to those employees and agents of Timex who need to know that information in order to provide our services, and to protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration and destruction.

We will only keep your personal information on our records so long as it is needed for its identified purpose. Files are destroyed when there is no longer any possibility of them being used for administrative or legal purposes or because we are obligated to do so by law. We will ensure that all reasonable steps are taken in the disposal or destruction of personal information to prevent unauthorized parties from gaining access, including shredding paper records and permanently deleting electronic data.


Timex will do its best to ensure that your personal information is correct and kept current. With certain limited exceptions as provided in Privacy Legislation, you have the right to access your personal information held by Timex and, as the case may be, to request that the information be corrected if it is inaccurate, incomplete or collected in violation of the law. You may update or correct information about yourself by emailing us at or, if you are a registered user of our website, via the MyAccount portal. In circumstances where your personal information has been provided to Timex by a third party, we will refer you to that third party.


You may withdraw your consent to the collection, use and disclosure of personal information in accordance with this Privacy Policy at any time upon reasonable notice to Timex in writing, subject to legal or contractual restrictions. The withdrawal of your consent may affect our ability to continue to provide you with the products and services that you have or would like to receive.

You may also opt out of receiving promotional emails from Timex by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as messages about your account or our ongoing business relations


For each visitor to the website, our web server automatically recognizes and stores information, such as the visitor IP address and domain name. We track such information to perform internal research on our users' demographic interests and behavior and to better understand, protect and serve our customers and community. We also use data collection devices such as "cookies". Cookies are small files placed on a visitor's hard drive to measure website activity and provide a better user experience. Cookies and other tracking devices may be used to tell us the time and length of your visit, the pages you look at on our website, the website you visited just before coming to ours, and the name of your Internet service provider.

As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display-advertising partners then enable us to present you with retargeting advertising on other websites based on your previous interaction with our website. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.

You may adjust your browser settings to reject cookies if you so choose. If you wish to view the cookies which reside in your computer or change your browser settings to reject all cookies or ask for your approval before accepting them, use the preferences settings in your browser. If you do decide to disable our cookies, you may not be able to take full advantage of certain features available on our website.

We may use third parties to serve our advertisements on other websites. In serving our advertisements, these companies may use cookies and other tracking devices to collect certain information about your visit. We may also collect data through Google's interestbased or 3rd-party audience data (such as age, gender and interests). All of the information we collect may be used to evaluate the performance of our website and our online advertising program or to tailor promotions and other marketing messages to you.

We partner with Rakuten Advertising, who may collect personal information when you interact with our site. The collection and use of this information is subject to the privacy policy located here: You can opt out of it here: .


Timex has appointed David Payne as our Privacy Officer. The Privacy Officer is accountable for Timex's compliance with the principles of Privacy Legislation and this Privacy Policy.

If you have questions or complaints with respect to our privacy policies and practices or if you wish to request access to, or correction of, your personal information under Timex's care and control, please contact the Privacy Officer at:

David Payne
Timex Group Canada, Inc.
7300 Warden Avenue, Suite 115
Markham, Ontario L3R 9Z6



If you believe the privacy laws relating to the protection of your personal information or our Privacy Policy have not been respected, you may file a complaint with our Privacy Officer at the address listed above. Timex will investigate all complaints. If, after an investigation, your complaint is deemed justified, Timex will take appropriate steps to correct the situation, including, if necessary, amending our policies and practices. If you are not satisfied with the results of the investigation or the corrective measures taken by Timex, you may exercise the remedies available under law by contacting the Office of the Privacy Commissioner of Canada at the address below:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3


Timex reserves the right to amend this Privacy Policy at any time. If we make changes, we will notify you by posting the updated policy and revising the "Last Updated" date above. We encourage you to review this Privacy Policy whenever you use our services and to stay informed about our information practices and how you can help protect your privacy.

Last Updated: April 2022