Warranty & Repair
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Your TIMEX® watch is warrantied against manufacturing defects by Timex Group USA, Inc. for a period of ONE YEAR from the original purchase date. Timex and its worldwide affiliates will honor this International Warranty.
To obtain warranty service, return your watch to an authorized Timex repair center with a receipt for proof of purchase, clearly showing the date, item purchased, and the retailer from which the purchase was made.
Warranty service is only honored on watches purchased directly from authorized retailers. Second hand or private sales will not be honored. In warranty repairs are at no charge; however, a handling fee will be charged.
Repair requests received without proof of purchase, will be processed as an out of warranty repair and will incur the out of warranty charges.
For in warranty and out of warranty repairs, Timex may, at its option, repair your watch by installing new or thoroughly reconditioned and inspected components.
For in warranty repairs that are no longer repairable due to unavailability of parts or components, we may at our option replace the watch with an identical model or a model with like or similar features.
Out of warranty watches that are no longer repairable due to the unavailability of parts or components will be returned as received and no cost will be charged.
IMPORTANT — PLEASE NOTE THAT THIS WARRANTY DOES NOT COVER DEFECTS OR DAMAGES TO YOUR WATCH:
1) after the warranty period expires;
2) if the watch was not originally purchased from an authorized Timex retailer;
3) from repair services not performed by Timex;
4) from accidents, tampering or abuse; and
5) lens or crystal, strap or band, watch case, attachments or battery. Timex may charge you for replacing any of these parts.
THIS WARRANTY AND THE REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE. TIMEX IS NOT LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some countries and states do not allow limitations on implied warranties and do not allow exclusions or limitations on damages, so these limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from country to country and state to state.
WHEN SENDING A WATCH IN FOR REPAIR NEVER SHIP IT IN ITS ORIGINAL BOX, AS THE BOX WILL NOT BE RETURNED TO YOU, AND NEVER INCLUDE A SPECIAL WATCHBAND OR ANY OTHER ARTICLE OF PERSONAL VALUE IN THE SHIPMENT.
For additional warranty information contact:
in U.S. and Canada, call 888-727-2931
in Brazil, call +55 31 3516 7699
in Mexico, call 52 55 915 34600
in the U.K., call 00 800 667 7000
in France, call 83 29 3838
in Germany/Austria: 49 800 0000 650
in other areas, please contact your local Timex retailer or Timex distributor for warranty information.
PLEASE READ BEFORE SENDING A WATCH FOR REPAIR.
In most cases, problems with your watch in the first year will be covered by the terms of the Timex Limited Warranty. You will not pay for repairs to your watch that are covered (see full warranty description above). Please be sure to provide a physical shipping address. Timex cannot return ship to a PO Box.
TO OBTAIN IN WARRANTY REPAIR SERVICE YOU MUST PROVIDE PROOF OF PURCHASE, THAT CLEARLY SHOWS THE DATE OF PURCHASE, THE STYLE PURCHASED AND THE RETAILER FROM WHOM THE PURCHASE WAS MADE.
REPAIR REQUESTS RECEIVED WITHOUT PROOF OF PURCHASE, WILL BE PROCESSED AS AN OUT OF WARRANTY REPAIR AND WILL INCUR THE OUT OF WARRANTY CHARGES.
Warranty service is only honored on watches purchased directly from authorized retailers. Second hand or private sales will not be honored.
For in warranty repairs that are no longer repairable due to unavailability of parts or components, we may at our option replace the watch with an identical model or a model with like or similar features.
For in warranty and out of warranty repairs, Timex may, at its option, repair your watch by installing new or thoroughly reconditioned and inspected components.
Out of warranty watches that are no longer repairable due to the unavailability of parts or components will be returned as received and no cost will be charged.
SERVICING
If your Timex watch should ever need servicing, you can send it to Timex with a completed repair form as set forth in the Timex International Warranty. Please complete the form by clicking on the appropriate version below. You may also generate a prepaid shipping label. Print the repair form and label, securely package your watch and mail it to us.
If you prefer, you may mail the package to:
TG Service Center
555 Christian Rd
Middlebury, CT 06762 USA
Please fill out our return form, complete it and include it with your watch for servicing:
English, click here
French Canadian, click here
Please be sure to provide a physical shipping address. Timex cannot return ship to a PO Box.
For service questions, call 1-800-448-4639 or custserv@timex.com
To view or print our warranty, please click here.
©2019 Timex Group USA, Inc. TIMEX, INDIGLO and NIGHT-MODE are trademarks of Timex Group B.V. and its subsidiaries.