Returns

We accept returns for timex.ca sales only. Purchases made from local stores or other websites must be returned to the original point of purchase. However, if you are not completely satisfied with your purchase, you have 30 days from the date of purchase to return the item.  The original purchase price, less shipping, will be credited to the card used to make the purchase.  Timex does not do exchanges.

All orders placed between November 1, 2024 through December 31, 2024, will be eligible to return their products by January 31, 2025.

TO BEGIN YOUR RETURNS PROCESS, PLEASE CLICK HERE.

Please note, the original purchase amount, less shipping, will be credited to the credit card used to make the purchase.

Please return the watch in the original box with all original packing material, manuals and any other materials that came with the watch.

For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive.

All returns must be in new condition. We cannot issue refunds for watches that show signs of use or that have been modified.

Returns after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. Timex reserves the right to qualify excessive use for a damaged product.